If your relationship with your carrier doesn’t go past the initial request for service and invoice payments, you are both missing out on an opportunity to grow your businesses.
When you delve deeper and build a partnership based on trust and transparency, not just transactions, both sides benefit. As in any relationship, when the needs of both sides are being met, the partnership grows and more importantly, continues. Long-term business relationships provide carriers financial stability while offering shippers a business partnership they can trust and count on.
In order to comfortably share vital information, shippers and carriers should sign a mutual NDA—non-disclosure agreement, protecting both parties and allowing for open and honest communication.
Each party should divulge certain information in order for the relationship to grow and prosper.
This exchange of information creates trust that leads to mutual benefits—shippers can commit to freight volume and carriers to rates. While this level of relationship is not always possible, beginning on a basis of transparency and building trust from there, makes extremely good business sense. GX follows this model and strives to create a lasting, long-term, successful relationship with every customer.